Simrad strikes again... or better put continues to do nothing to address a defective depth transducer.
This post documents on going struggles with Simrad. It's basically my notes and likely provides little interest to my regular readers.
Back in the end of July we discovered our newly installed Simrad IS20 wind /depth/speed had failed. This was a big deal as we'd just made landfall in Adak near the westerly end of the Aleutian chain and we really needed the depth sounder to find safe anchorage.
It wasn't until August 23 and 24 more nights anchored in sketchy bays in the Aleutinans that we reached civilization and first had the opportunity to access internet suitable to send all the photos and information necessary for a warranty repair. As of October 21, 2014, Simrad has yet to respond AT ALL. Yep, I've sent follow up emails, but nothing. ZIP, ZERO, NADA. I can joke about this now, but having the sounder fail when we so desperately needed it as we made our way though the sometimes treacherous waters of Alaska was not a laughing matter.
I had low expectations for customer service after Simrad sent me a GPS that said I was a 152 SOUTH when I was in the Marshall Islands. It took weeks to get this sorted out. For the geographically challenged. 152 degrees South is a nonsense location as 90 degrees South is the south pole. Here's a link to that story. http://www.ecosailingcharters.com/2014/04/new-simrad-gs25-gps-doesnt-work-at.html
Above is the first email I sent to Simrad on August 23, 2014 . Rereading this, I guess I could have been a little more polite, but darn it I was pissed at the time. And we didn't have a cell phone, having just arrived from the middle of nowhere after 9 years of voyaging aboard.
Still, No response. So I followed up with this.
This is the depth transducer that I believe to be the culprit.
Another screen shot of the Simrad warranty page showing the Simrad IS 20 Wind/Combi Depth & Speed package part number 22098529.