Thursday, January 28, 2010

Warranty Repairs

January 28, 2010

Location: Caye Caulker, Belize

Today was a Warranty Repair paperwork day. It was interesting to interact with three different companies and experience their customer service

Several problems require Warranty repair.

Icom M802 marine SSB radio (early production has know defect)
Company: Icom America.
Service: Response was almost instantaneous (less than 20 minutes via email).
Message: Send it in we will fix it no problem. We will do it quickly.
Rating: 5 stars.

Spectra Catalina 300 water maker (Clark Pump)
Company: Spectra
Service: Great once dialog was established which took 3 days for a response. Then very happy with solid answers and timely follow up.
Message: We will get you a replacement and be sure to ship it to you quickly.
Rating: 4-1/2 stars.

ACR Nauticast B AIS transponder
Company: ACR Electronics
Service: Less than 24 hours response time, and solid tech trouble shooting advice.
Message: We don't believe you. Bring it in and we will test it to prove our point? Wish they valued my business more and would replace broken device as I spent many thousands on their products.
Rating: 3-1/2 stars.

More follow up as things develop.

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